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How to use your Aetna Insurance

How to use Aetna PDF
Download this page as a PDF* (/downloads/how_to_use_Aetna_insurance.pdf)

Where should I go when I am sick or hurt?

It depends on what kind of problem you have!

Normal sickness or minor emergency

  • Go to Olin Health Center first
  • Open Mon-Fri: 8am - 6pm;
    Sat: 10am - 1pm

Major emergency

  • Go to Emergency Room
    • Sparrow Hospital
    • Ingham Regional Medical Center

Life-threatening emergency

  • Dial 911 on any phone
  • An ambulance will be sent to your location
  • Not sure what kind of problem you have?
    • Call Olin 24-hr Nurseline: (517) 353-5557

Normal sickness or minor emergency

  • Make Olin Health Center your first stop.
  • Call to schedule an appointment: 517-353-4660
  • Open Mon-Fri: 8am - 6pm; Sat: 10am - 1pm. Summer & Break hours: Mon-Fri: 8am - 5pm.
  • If Olin is unable to provide treatment, they will refer you to a health care provider who belongs to an Aetna provider network.

Minor emergency
If you are sick or hurt when Olin is closed, you may visit a local urgent care provider:

Lansing Urgent Care
Open daily 9am - 9pm
505 N. Clippert St., Lansing, MI, 48912
(Bus route 1, across the street from Kroger)
(517) 333-9200

Sparrow Okemos Urgent Care
Open daily 10am - 10pm
2248 Mt. Hope Rd.
Okemos, MI 48864
(517) 381-4001

For complete list of local urgent care centers, please visit Local Health (/local.htm).

Major emergency (but not life-threatening)

Go to the emegency room of one of the two major hospitals in the Greater Lansing area:

  • Sparrow Hospital - 1215 E. Michigan Avenue, Lansing, MI 48912
  • Ingham Regional Medical Center - 401 W. Greenlawn, Lansing, MI 48910

Go to the emergency room for major emergencies only! Aetna may not cover your ER visit if it is not a major emergency! Go to Olin Health Center or an urgent care facility for any problem that is not a major emergency.

Life-threatening emergency:

Dial 911!!! An ambulance will be sent to your location.


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